Shipping costs vary depending on the location:
- Central areas Alajuela, San José, Heredia y Cartago: ₡ 20,000
- Non central areas de Alajuela, San José, Heredia y Cartago: ₡ 60,000
- Guanacaste, Limón y Puntarenas: ₡ 100,000
When you purchase a product, we will contact you within a maximum of 48 hours to coordinate delivery at a time and date that suits your needs.
If you have any questions, you can contact our Customer Service department via email at atencionclientes@bekvamcr.com or by calling 4037-6099
If you want to return a product, you have up to 30 days after purchase. You must contact the Customer Service department via email at atencionclientes@bekvamcr.com or by calling 4037-6099. The product must be new and in its original packaging.
For more information, please see our Terms & Conditions.
Yes! Our products are designed for easy assembly, allowing you to save money. However, if you need a hand, we can provide assembly services. .
Chair Assembly: ₡ 5,000
Simple Assembly: ₡ 10,000
Medium Assembly: ₡ 20,000
Complex Assembly: ₡ 30,000
** Prices per unit of product
The product details include dimensions in centimeters so you can check if it will fit in your space.
We accept card, cash, bank transfer, Emma Pay, and payment links.
For general inquiries:
Email: atencionclientes@bekvamcr.com
Phone: (+506) 4037-6099
For sales:
WhatsApp: (+506) 6263 0317
We are located in City Mall, Alajuela, second floor, in front of Kölbi.
Yes, we offer up to 2 years warranty on all our products.
For more information, please see our Terms & Conditions.
Yes! If you have a Davivienda bank card, we offer a 5% discount on your purchase of products. However, if you have the Davivienda-Farmavalue co-branded card, we give you a 10% discount.
If you are a Farmavalue customer and you accumulate Value Points, you can redeem your points at the pharmacy and use them as cash, where for every 10,000 points you will have a 10,000 colones card that you can use as a form of payment for your purchases with us.
PlacetoPay is the electronic payment platform used by Bekväm to process online transactions generated in the virtual store with the payment methods enabled for this purpose.
In Bekväm's virtual store, you can make your payment using the methods enabled for this purpose. Depending on the payment options chosen by the business, you can pay online using a credit/debit card.
To protect your data, Bekväm entrusts PlacetoPay with the handling of sensitive information. Our payment platform complies with the highest standards required by the international PCI DSS regulations for secure credit card transactions. Additionally, it features an SSL security certificate issued by GeoTrust, a Verisign company, ensuring secure communications by encrypting all data sent to and from the site. This allows you to feel confident when entering your card information.
During the payment process, the browser displays the name of the authenticated organization, the certifying authority, and the address bar turns green. These features are immediately visible and provide assurance and confidence to complete the transaction on PlacetoPay.
PlacetoPay also features constant monitoring by McAfee Secure and electronic message signing with Certicámara.
Yes, at Bekväm you can make your online purchases 7 days a week, 24 hours a day, just one click away.
If you have not yet completed your payment, you can go back to the initial step and choose your preferred payment method. Once the purchase is completed, it is not possible to change the payment method.
In cases where a cancellation is needed, you can easily contact us via email at atencionclientes@bekvamcr.com or by calling (+506) 4037-6099.
No, electronic payments made through PlacetoPay do not incur any additional costs for the buyer.
For every transaction approved through PlacetoPay, you will receive a payment receipt with the purchase reference at the email address you provided at the time of payment.
If you do not receive it, you can contact Bekväm via email at atencionclientes@bekvamcr.com or by calling (+506) 4037-6099 , to request the receipt to be resent to the same email address registered at the time of payment.
First, check if a confirmation email for the transaction was sent to the email account registered at the time of payment. If you did not receive it, you should contact Bekväm to confirm the status of the transaction via email at atencionclientes@bekvamcr.com or by calling (+56) 4037-6099.
Yes! We offer a layaway system with no interest, requiring an initial payment of 33% of the invoice and the remaining 67% to be paid in equal installments over up to 6 months.